Deloitte X SCADpro
SCADpro is recognized as the preeminent university partner in higher education and among design agencies worldwide, generating business solutions for the world’s most influential brands. Deloitte approached SCADpro with a specific topic they wished to explore further.
Event:
Industry Sponsored
Timeframe:
Fall 2022
Role:
UX Strategy Lead
Tools:
Figma, Figjam
My Role
UX Strategy Lead:
Overseeing different aspects of the project and serving as a bridge between teams to help create a smooth collaborative environment.
- Gaving clear directions and instructions to team members to keep the project on the right track.
- Carrying out constant evaluation and adjustment within a specific period of time to ensure that different teams do not suffer within the limited time.
The Task
How can we increase the positive engagement of non-custodial parents within the child support system?
How can we improve custodial enrollment through out- reach efforts at national and regional levels?
Challenges
- Identify appropriate interviewees to determine relevant pain points and their needs.
Thoughtfully communicate the benefits of CSS and build the trust of potential custodial parents while increasing overall awareness of the program.
Goals
Increase custodial parent enrollment and engagement in child support services.
Improve the digital experience of child support websites to increase engagement of non-custodial parents.
Under NDA
This project is currently being built by Deloitte and it us under NDA. Please use the link below to access the password protected case study and the process book.
