NCR Summer Internship
“NCR Corporation, previously known as National Cash Register, is an American software, consulting and technology company providing several professional services and electronic products.” During the summer I had an opportunity to work at NCR’s self checkout team.
Event:
Summer Internship
Timeframe:
Summer 2022
Role:
UX Intern
Tools:
Figma, Figjam
My Roles
UX Design:
- Collaborated with designers, product managers, and developers to define and iterate new product features
- Collaborated with designers and conceptualized and delivered artifacts at various levels of fidelity
- Participated in the development and enhancement of product user experience via creation of interaction models and detailed designs for new and existing product features
UX Research:
- Defined and scoped problems for study with clear success criteria relevant for business needs
- Created and drove plans for research studies for a new feature in self checkout
- Collaborated with designers and researchers to apply user experience research and design thinking approaches to solution exploration.
Summer projects
Intuition is a platform that caters to individuals’ unique situations to build trust and confidence consistently for the long term thereby powering prosperity around the world.
Improving accessibility concepts for self-checkout
Redesigning the PLA experience for self-checkout
The importance of accessibility for kiosks
Why Accessibility?
- 8.1 million who have difficulty seeing, including 2 million who are blind
- 7.6 million with impaired hearing
- 19.9 million who have challenges lifting and grasping—or pressing buttons on a touchscreen interface
Kiosk Industry: Self checkout is considered a “kiosk” in the industry. While accessibility guidelines and regulations are in place for websites and ATMs, there are only a few regulations in place for kiosks, most which only relate to hardware and not the software.
ADA Regulation: The American Disabilities Act (ADA) prohibits discrimination against people with disabilities in several areas, including public accommodations.
Current Issues: Even with the current ADA regulations in place, people who face accessibility issues are still constantly underserved by different bossiness such as grocery stores and gas stations today.
The future of self-checkout: Sets a precedent for businesses to be inclusive of all customers.
People with impairments will be able to expect technology that suitstheir needs.
Different types of accessibility in self-checkout
- Visual Impairment: Sets a precedent for businesses to be inclusive of all customers People with impairments will be able to expect technology that suits their needs.
- Physical Disability: Sets a precedent for businesses to be inclusive of all customers People with impairments will be able to expect technology that suits their needs.
- Speech Impairment: Sets a precedent for businesses to be inclusive of all customers People with impairments will be able to expect technology that suits their needs.
- Auditory Disability: Sets a precedent for businesses to be inclusive of all customers People with impairments will be able to expect technology that suits their needs.
- Cognitive Disability: Sets a precedent for businesses to be inclusive of all customers People with impairments will be able to expect technology that suits their needs.
Visual Impairment concepts
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Auditory Disbability
- Visual Impairment: Sets a precedent for businesses to be inclusive of all customers People with impairments will be able to expect technology that suits their needs.
- Physical Disability: Sets a precedent for businesses to be inclusive of all customers People with impairments will be able to expect technology that suits their needs.
- Speech Impairment: Sets a precedent for businesses to be inclusive of all customers People with impairments will be able to expect technology that suits their needs.
Cognitive Disability
- Visual Impairment: Sets a precedent for businesses to be inclusive of all customers People with impairments will be able to expect technology that suits their needs.
- Physical Disability: Sets a precedent for businesses to be inclusive of all customers People with impairments will be able to expect technology that suits their needs.
- Speech Impairment: Sets a precedent for businesses to be inclusive of all customers People with impairments will be able to expect technology that suits their needs.